Q n A
"We have compiled the most frequently asked questions for CraideMaster Customer Support.
If you cannot find your question below, please contact CraideMaster Official Customer Support."
Q.
"How can I register as a member?"
A.
You can sign up by selecting "Sign up" at the bottom of the program's login screen and entering your information.
Q.
"What is the typical return on investment?"
A.
"The newly updated CraideMaster generates an average profit of 0.1% to 0.2% per hour."
Q.
"What are the fees?"
A.
"The fees vary depending on the amount you use. For more details, please refer to the website."
Q.
"The automatic trading cannot be turned off."
A.
"Once automatic trading has started, it cannot be turned off during that period.
Depending on the usage amount and time, the ON button activates simultaneous trading across multiple exchanges, and if interrupted, there is a very high risk of significant principal loss.
Please refer to the website for details on how the CraideMaster automated trading program operates."
Q.
"I am unable to make a deposit (transfer to my wallet)."
A.
"Depending on the TRC20 network situation, it may take anywhere from 5 minutes to over 1 hour.
If the transfer still hasn't been completed after this time, please check whether you have made a deposit request.
Before initiating the deposit, ensure that you have correctly entered the asset you wish to deposit and submitted your request.
If the amount of the requested deposit (USDT) differs from the actual deposited amount (USDT), the process will not be handled automatically."
Q.
"Is it only possible to deposit with USDT?"
A.
"Yes, that's correct.
The CraideMaster program uses USDT as the base trading asset.
Other cryptocurrencies are not used due to the risk of volatility.
Deposits can only be made with USDT (TRX). Please be aware that if you deposit any other cryptocurrencies, your assets may be lost and cannot be recovered due to the nature of cryptocurrencies."
Q.
"Is it mandatory to withdraw only to the connected wallet?"
A.
"CraideMaster only supports transfers to the connected wallet for phishing and hacking prevention.
Please be aware that if you transfer to a different wallet, your cryptocurrency may be lost."
Q.
"How can I purchase and send USDT?"
A.
"We provide a simple user guide for this process. Here's a brief explanation:
-
Create an account on Binance (the world's largest exchange).
-
Purchase USDT (You can buy TRON/TRX and exchange it on Binance if needed).
-
Transfer USDT from Binance to your CraideMaster wallet.
For withdrawals, simply reverse the process."
Q.
"Is it mandatory to withdraw only to the connected wallet?"
A.
"CraideMaster only supports transfers to the connected wallet for phishing and hacking prevention.
Please be aware that if you transfer to a different wallet, your cryptocurrency may be lost."
Q.
"How can I purchase and send USDT?"
A.
"We provide a simple user guide for this process. Here's a brief explanation:
-
Create an account on Binance (the world's largest exchange).
-
Purchase USDT (You can buy TRON/TRX and exchange it on Binance if needed).
-
Transfer USDT from Binance to your CraideMaster wallet.
For withdrawals, simply reverse the process."
Q.
"Is there a tax on cryptocurrency trading?"
A.
"Tax regulations vary depending on the country of residence.
Due to the nature of the CraideMaster automated trading program, short-term trading may be subject to taxes.
As of 2024:
-
United States: Short-term (less than 1 year) holdings may be taxed between 10% and a maximum of 37%.
-
Japan: Taxed with a comprehensive income tax rate of 5% to 45%, applying a progressive tax rate.
-
Germany: Exempt from tax if held for more than 1 year; if held for less than 1 year, taxable if annual profit exceeds €600.
-
United Kingdom: Capital gains tax is applied based on the sale profit, with rates between 10% and 20%, and exempt from tax if the profit is below £12,300 per year.
-
South Korea: Scheduled to be implemented on January 1, 2025, but delayed until January 1, 2027 due to legal amendments.
Please consult the tax authority of your country of residence (permanent residency or citizenship).
(*Note: For U.S. exchanges, short-term gains may be taxed between 10% and 37%. This tax is unrelated to CraideMaster.)"
Q.
"Where is CraideMaster located?"
A.
"CraideMaster is headquartered in Singapore, and for data centers, we use Amazon Cloud Centers and our own data center in Vietnam.
Due to security agreements, the location of the AI main center cannot be disclosed. We appreciate your understanding.
Thank you."